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Privacy Policy

TAWASOL, provided to you by Middle East Research Technologies (MERT), is strongly committed to your privacy. We promise to protect your privacy and treat the information you give us as confidential.

The information you provide will be used only for research purposes. We will not release your personal information to any third party without your consent. We will never try to sell you anything and we will never sell your personal data to anyone. That is not our business. We are not telemarketers or direct marketers. We are market researchers interested only in your opinions and behavior. Your decisions about participating in a study, responding to specific questions, or discontinuing participation, will be respected without question.

Your privacy is important to us

Market, survey and opinion research serves an important function in society. Businesses and governments make better decisions through survey research. As a survey participant, your opinions help companies develop new products, make existing ones better, and improve customer service.

When you participate in research conducted by TAWASOL, you can be assured that we will protect your privacy. Occasionally, we may re-contact you to validate your responses. We will never misrepresent ourselves, mislead you about the nature of our research, nor misuse the data that you provide to us.

We have developed rigorous privacy standards that are set out in this Privacy Policy. Several members of TAWASOL’s professional staff belong to ESOMAR, the world organisation for enabling better research into markets, consumers and societies. ESOMAR sets professional standards to which TAWASOL adheres, and which also protect your privacy.

The information that we collect

When TAWASOL conducts online research, our invitations, questionnaires and discussion guides clearly identify us and explain the purpose(s) of our contact. When we contact you, we generally do so for one of the following purposes:

  • To invite you to participate in survey research;
  • To conduct a survey research interview with you;
  • To validate answers you gave in a recent survey we conducted;
  • To notify you if you have won a prize draw or any other rewards;
  • To give you updates about your point balance;
  • To validate your research panel account;
  • To update and ensure our records of your personal information are correct;
  • To ask for your permission to use your personal information for a purpose that was not explained to you when we first collected your personal information.

When you participate in our research, we may ask you for your personal opinions, as well as demographic information, such as your age. You may refuse to answer certain questions or discontinue participation in a study at any time. If you join our internet research panel, you may rescind your membership at any time by following the opt-out instructions that we include in every e-mail that we send.

We never knowingly invite children under 13 years of age to participate in research studies without taking measures to ensure appropriate parental consent.

Confidentiality of survey responses and contact information

We combine your survey responses in a given survey with the responses of all others who participate, and report those combined responses to the client that commissioned the study. We will never intentionally report your individual survey responses, except as described below.

Your survey responses may be collected, stored or processed by our affiliated companies or non-affiliated service providers, both within and outside the United Arab Emirates. They are contractually bound to keep any information they collect and disclose to us or we collect and disclose to them, confidential and must protect it with security standards and practices that are equivalent to our own.

In addition to keeping your survey responses confidential, we will never sell, share, rent or otherwise intentionally transfer your name, address, telephone number or e-mail address to our clients, other market research companies, direct marketing companies or anyone else.

The only exceptions when we may disclose your personal information or survey responses to third parties are as follows:

  • You request or consent to sharing your identifying information and individual responses with the third parties for a specified purpose;
  • In accordance with the ESOMAR guidelines, we provide your responses to a third party who is contractually bound to keep the information disclosed confidential and use it only for research or statistical purposes;
  • In the rare but possible circumstance that the information is subject to disclosure pursuant to judicial or other government subpoenas, warrants, orders or for similar legal or regulatory requirements.

Use of cookies

Cookies are small text files stored on your computer by a website that assigns a numerical user ID and stores certain information about your online browsing. We use cookies on our site to provide you a better experience, quality control and validation functions. No personal information is stored on any cookie that we use.

Some of the cookies that we use on this site are required, because they identify you as a valid member of our panel, and they protect access to your profile and account information. The privacy settings of your browser must be configured to allow cookies from www.tawasol-community.com or you will not be able to register on the www.tawasol-community.com panel site or access the panel site. If you wish, you can adjust your browser’s privacy settings to delete cookies upon exiting the site or when you close your browser. We use cookies strictly for research purposes only.

Use of other technologies

Like most websites, we gather certain information automatically and store it in log files. This information includes IP (Internet Protocol) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and click stream data.

We use this information to analyze trends, to administer our site, to track users' movements around our site and to gather demographic information about our user base as a whole. To protect against fraud, we may link this automatically collected data to information submitted at www.tawasol-community.com.

In the event that we discover or learn of any unethical conduct in connection with the use of the technology, or that the technology is being used in a manner that is inconsistent with the statements and/or disclosures made by us to you, or in violation of applicable laws and codes, we will take immediate action to prohibit such unethical conduct and to ensure the proper administration of the technology.

Security of personal information

We inform our employees about our policies and procedures regarding confidentiality, security and privacy, and we emphasize the importance of complying with them. Our security procedures are consistent with generally accepted commercial standards used to protect personal information.

We may transfer personal information to affiliated companies or non-affiliated service providers for research-related purposes, such as data processing, and fulfillment of prize draws or other incentives. We require these companies to safeguard all personal information in a way that is consistent with our firm’s measures and as regulated by law. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

Accuracy of personal information

TAWASOL makes reasonable efforts to keep personal information in its possession or control, which is used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us.

We rely on you to help us keep your personal information accurate, complete and current by answering all our questions honestly.

How to contact us

Questions regarding this policy, complaints about our practices and access requests, should be directed to the Privacy Officer via e-mail at legal@tawasol-business.com, by telephone at +971.4.2978895, or by mail at Middle East Research Technologies (MERT), Millennium Plaza Hotel, Office Towers, Floor 21, Office 11, Sheikh Zayed Road, P.O. Box 182228, Dubai, UAE.

We will investigate all complaints and attempt to resolve those that we find are justified. If necessary, we will amend our policies and procedures to ensure that other individuals do not experience the same problem.

You can also find out more about us at www.tawasol-business.com.